Publications

Token-Level Contrastive Learning with Modality-Aware Prompting for Multimodal Intent Recognition

Published in AAAI, 2024

Multimodal intent recognition aims to leverage diverse modalities such as expressions, body movements and tone of speech to comprehend user’s intent, constituting a critical task for understanding human language and behavior in real-world multimodal scenarios. Nevertheless, the majority of existing methods ignore potential correlations among different modalities and own limitations in effectively learning semantic features from nonverbal modalities. In this paper, we introduce a token-level contrastive learning method with modality-aware prompting (TCL-MAP) to address the above challenges. To establish an optimal multimodal semantic environment for text modality, we develop a modality-aware prompting module (MAP), which effectively aligns and fuses features from text, video and audio modalities with similarity-based modality alignment and cross-modality attention mechanism. Based on the modality-aware prompt and ground truth labels, the proposed token-level contrastive learning framework (TCL) constructs augmented samples and employs NT-Xent loss on the label token. Specifically, TCL capitalizes on the optimal textual semantic insights derived from intent labels to guide the learning processes of other modalities in return. Extensive experiments show that our method achieves remarkable improvements compared to state-of-the-art methods. Additionally, ablation analyses demonstrate the superiority of the modality-aware prompt over the handcrafted prompt, which holds substantial significance for multimodal prompt learning. The codes are released at https://github.com/thuiar/TCL-MAP.

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A Clustering Framework for Unsupervised and Semi-supervised New Intent Discovery

Published in IEEE Transactions on Knowledge and Data Engineering, 2023

New intent discovery is of great value to natural language processing, allowing for a better understanding of user needs and providing friendly services. However, most existing methods struggle to capture the complicated semantics of discrete text representations when limited or no prior knowledge of labeled data is available. To tackle this problem, we propose a novel clustering framework, USNID, for unsupervised and semi-supervised new intent discovery, which has three key technologies. First, it fully utilizes unsupervised or semi-supervised data to mine shallow semantic similarity relations and provide well-initialized representations for clustering. Second, it designs a centroid-guided clustering mechanism to address the issue of cluster allocation inconsistency and provide high-quality self-supervised targets for representation learning. Third, it captures high-level semantics in unsupervised or semi-supervised data to discover fine-grained intent-wise clusters by optimizing both cluster-level and instance-level objectives. We also propose an effective method for estimating the cluster number in open-world scenarios without knowing the number of new intents beforehand. USNID performs exceptionally well on several benchmark intent datasets, achieving new state-of-the-art results in unsupervised and semi-supervised new intent discovery and demonstrating robust performance with different cluster numbers.

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Learning Discriminative Representations and Decision Boundaries for Open Intent Detection

Published in IEEE/ACM TASLP, 2023

Open intent detection is a significant problem in natural language understanding, which aims to identify the unseen open intent while ensuring known intent identification performance. However, current methods face two major challenges. Firstly, they struggle to learn friendly representations to detect the open intent with prior knowledge of only known intents. Secondly, there is a lack of an effective approach to obtaining specific and compact decision boundaries for known intents. To address these issues, this article presents an original framework called DA-ADB, which successively learns distance-aware intent representations and adaptive decision boundaries for open intent detection. Specifically, we first leverage distance information to enhance the distinguishing capability of the intent representations. Then, we design a novel loss function to obtain appropriate decision boundaries by balancing both empirical and open space risks. Extensive experiments demonstrate the effectiveness of the proposed distance-aware and boundary learning strategies. Compared to state-of-the-art methods, our framework achieves substantial improvements on three benchmark datasets. Furthermore, it yields robust performance with varying proportions of labeled data and known categories.

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MIntRec: A New Dataset for Multimodal Intent Recognition

Published in ACM MM, 2022

Multimodal intent recognition is a significant task for understanding human language in real-world multimodal scenes. Most existing intent recognition methods have limitations in leveraging the multimodal information due to the restrictions of the benchmark datasets with only text information. This paper introduces a novel dataset for multimodal intent recognition (MIntRec) to address this issue. It formulates coarse-grained and fine-grained intent taxonomies based on the data collected from the TV series Superstore. The dataset consists of 2,224 high-quality samples with text, video, and audio modalities and has multimodal annotations among twenty intent categories. Furthermore, we provide annotated bounding boxes of speakers in each video segment and achieve an automatic process for speaker annotation. MIntRec is helpful for researchers to mine relationships between different modalities to enhance the capability of intent recognition. We extract features from each modality and model cross-modal interactions by adapting three powerful multimodal fusion methods to build baselines. Extensive experiments show that employing the non-verbal modalities achieves substantial improvements compared with the text-only modality, demonstrating the effectiveness of using multimodal information for intent recognition. The gap between the best-performing methods and humans indicates the challenge and importance of this task for the community. The full dataset and codes are available for use at https://github.com/thuiar/MIntRec.

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TEXTOIR: An Integrated and Visualized Platform for Open Intent Recognition

Published in ACL, 2021

TEXTOIR is the first integrated and visualized platform for text open intent recognition. It is composed of two main modules: open intent detection and open intent discovery. Each module integrates most of the state-of-the-art algorithms and benchmark intent datasets. It also contains an overall framework connecting the two modules in a pipeline scheme. In addition, this platform has visualized tools for data and model management, training, evaluation and analysis of the performance from different aspects. TEXTOIR provides useful toolkits and convenient visualized interfaces for each sub-module, and designs a framework to implement a complete process to both identify known intents and discover open intents. The toolkit codes are released at https://github.com/thuiar/TEXTOIR, and the demo codes are released at https://github.com/thuiar/TEXTOIR-DEMO.

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Discovering New Intents with Deep Aligned Clustering

Published in AAAI, 2021

Discovering new intents is a crucial task in dialogue systems. Most existing methods are limited in transferring the prior knowledge from known intents to new intents. They also have difficulties in providing high-quality supervised signals to learn clustering-friendly features for grouping unlabeled intents. In this work, we propose an effective method, Deep Aligned Clustering, to discover new intents with the aid of the limited known intent data. Firstly, we leverage a few labeled known intent samples as prior knowledge to pre-train the model. Then, we perform k-means to produce cluster assignments as pseudo-labels. Moreover, we propose an alignment strategy to tackle the label inconsistency problem during clustering assignments. Finally, we learn the intent representations under the supervision of the aligned pseudo-labels. With an unknown number of new intents, we predict the number of intent categories by eliminating low-confidence intent-wise clusters. Extensive experiments on two benchmark datasets show that our method is more robust and achieves substantial improvements over the state-of-the-art methods. The codes are released at https://github.com/thuiar/DeepAlignedClustering.

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Deep Open Intent Classification with Adaptive Decision Boundary

Published in AAAI, 2021

Open intent classification is a challenging task in dialogue systems. On the one hand, it should ensure the quality of known intent identification. On the other hand, it needs to detect the open (unknown) intent without prior knowledge. Current models are limited in finding the appropriate decision boundary to balance the performances of both known intents and the open intent. In this paper, we propose a postprocessing method to learn the adaptive decision boundary (ADB) for open intent classification. We first utilize the labeled known intent samples to pre-train the model. Then, we automatically learn the adaptive spherical decision boundary for each known class with the aid of well-trained features. Specifically, we propose a new loss function to balance both the empirical risk and the open space risk. Our method does not need open intent samples and is free from modifying the model architecture. Moreover, our approach is surprisingly insensitive with less labeled data and fewer known intents. Extensive experiments on three benchmark datasets show that our method yields significant improvements compared with the state-of-the-art methods. The codes are released at https://github.com/thuiar/Adaptive-Decision-Boundary.

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Discovering New Intents via Constrained Deep Adaptive Clustering with Cluster Refinement

Published in AAAI, 2020

Identifying new user intents is an essential task in the dialogue system. However, it is hard to get satisfying clustering results since the definition of intents is strongly guided by prior knowledge. Existing methods incorporate prior knowledge by intensive feature engineering, which not only leads to overfitting but also makes it sensitive to the number of clusters. In this paper, we propose constrained deep adaptive clustering with cluster refinement (CDAC+), an end-toend clustering method that can naturally incorporate pairwise constraints as prior knowledge to guide the clustering process. Moreover, we refine the clusters by forcing the model to learn from the high confidence assignments. After eliminating low confidence assignments, our approach is surprisingly insensitive to the number of clusters. Experimental results on the three benchmark datasets show that our method can yield significant improvements over strong baselines.

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Hanlei Zhang

Publications